Problems
- Assessment center applications cannot be done face to face due to Covid-19,
- Face-to-face assessments take too much time and money,
- Difficulties in evaluating the right candidates in a highly competitive environment,
- Lack of a reliable and valid competency assessment test online.
Solutions
- A company specific case study to assess key competencies was designed,
- Focus groups and a detailed norm study was conducted to ensure that the case study and the chatbot interface provides a real life like scenario, and the results are reliable and valid,
- 100% online case study was tested on a group of 50 candidates to calibrate chat bots machine learning ability,
- A special video was prepared to instruct candidates on competency assessment case study and how to use the chatbot interaction screen